Cisco and Microsoft certified networking professional with five years technical experience.
Responsible for administration and troubleshooting of Cisco switches and routers, Metrobility media converters and hospitality gateways.
Three years network administration of Microsoft Active Directory, Windows Server 2003 and Exchange 2003.

Customer Support Engineer

Senior engineer of the group responsible for troubleshooting Metro Ethernet circuits, Email, DNS, RIP and OSPF routing, 802.1Q and Q in Q VLAN tagging.  Teamed with core and network engineers to resolve issues for dedicated access customers.
Recognized for having the highest customer service productivity in my group
Responded to alarms, troubleshot and resolved network issues
Helped maintain 99.9 percent or better uptime for the customer edge network
Created and edited several of the “How To” documents for other support engineers

Americans for the Arts        2005 to 2006
Technology Coordinator

Originally hired as a help desk associate, I was promoted for my ability to identify and prevent issues before they became problems.  Created a network monitoring solution to report network issues before they became problems.  Utilized group policy to provide a consistent desktop standard. 
Responsible for maintaining 6 Windows 2003 Servers for 90 users including network administration, updates, backups and troubleshooting.
Installed a DMZ network consisting of an email / web server and an FTP server.
Promoted from Help Desk Associate to Help Desk Coordinator to Technology Coordinator.
Implemented an in house Listserv server that saves thousands of dollars for the organization and provided better service to our members

Fairfax County Alcohol and Drug Services         2004 to 2006
Volunteer Computer Lab Administrator

Responsible for the operation of two computer labs at a county facility including hardware trouble-shooting, operating system upgrades, evaluating software and setting security and access policies.

Sam Whitson Land Surveying        2004 to 2005
Computer Technician and Drafter

Started as a drafter using Auto CAD LT and took over the responsibility of maintaining the computer network.  I Maintained a Windows SBS Server 2003 network for 17 users.

Sam Whitson Land Surveying        1997 to 2004
Crew Chief

Performed land surveys and supervised a 3 man survey crew.  Named Mr. Problem Solver for my willingness to take on the most challenging assignments.

Bachelor of Science degree in Aeronautical Science, Embry Riddle Aeronautical University

Microsoft Certified Systems Administrator – Windows 2003 (MCSA)
CompTIA Network Plus (NET+) and Security Plus (SEC+)
Cisco Certified CCENT and CCNA